About us - FAQ's
find the answer to the most frequently asked questions here
Do you also offer a domain name dropcatching or backordering service?#
We offer this service at www.catchdrop.uk
What is your Nominet IPS Registrar Tag?#
Our Nominet IPS Tag is RENEWLOW
What are your business details and postal address?#
Matthew Davis trading as renewlow.com
212 High Street
Cherry Hinton
Cambridge
CB1 9HJ
Are you UK VAT registered?#
No, VAT is not applicable to any advertised prices or quotations provided
What payment method can you accept?#
GBP Bank Transfer
Do you also provide hosting, email or DNS management?#
No, clients can only edit the nameservers
How can we contact you?#
We can be contacted at info@renewlow.com or +44(0)7552772731 and normally respond to general queries within 24 hours.
Complaints or reports of abuse will be responded to within 3 business days.
How many domain credits can I purchase? Do domain credits need to be used immediately?#
Domain credits can be purchased in any amount over 50, they can be used at any time prior to a wholesale price rise.
Are domain credits refundable? Do domain credits expire?#
Domain Credits are non refundable, they do not have an expiry date but must be used prior to any wholesale price rises.